Bugel Water Limited

About Us This web site is owned and operated by Bugel Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
BUGEL WATER LIMITED
BUGEL HOUSE SPRING GARDENS ROAD CHAPPEL ESSEX CO6 2DP ENGLAND
Phone: 0800 597 6861
Fax: 01206 845206
Email: elizabethcaulkett@bugel.co.uk

Company number: 3566074

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Delivery Information

All goods will be despatched in the order that they are received. Deliveries will be sent using our nominated courier company, and will normally take 3 - 5 days from confirmation of order.

All orders below and in specified regions will be subject to a delivery charge of £7.99 plus VAT.

Orders for Northern Ireland please add £6.50 surcharge.

Orders for Highlands and Islands please add £12.00 surcharge.

At present we are unable to supply outside the UK

Any special delivery requirements needed, i.e next day or specific time deliveries, please call us on 0800 597 6861

We will make 2 attempts to deliver, thereafter the order will be kept at the delivery depot for 21 days before returning it to us. A card will be left after the first attempt with details for you to ring to arrange a more convenient time to accept the delivery. All parcels are trackable online.

Unfortunately we are unble to leave parcels which are not signed for.

Delivery Schedule All goods will be despatched in the order that they are received. Deliveries will be sent using our nominated courier company, and will normally take 3 - 5 days from confirmation of order.

You must inform us within two working days if the goods are not received or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Backordered items are not charged until they are shipped.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction, should you find any fault with our product please contact us and we will gladly discuss any alternatives we can offer.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 597 6861 or fax us on 01206 845206 or write to us at Bugel Water Limited, Bugel House, Spring Gardens Road, Chappel, EssexCO6 2DP.

Privacy Policy [Bugel Limited] do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms For agreed account customers, payment of invoices are strictly 30 days net of invoice date. Any invoices not paid within our terms of payment, may be liable to interest charges calculated on a daily basis from the due date at a rate of one and a half percent per calander month.

Title of goods will remain with the Company until the Company has received payment in full of the price together with any interest and other sums due under the contract and all other sums to it whatsoever.

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